You need to select the Next Day or Same Day delivery option at the time of ordering.
Next-Day Dispatch orders need to be placed by 2 pm and we will GUARANTEE your order will be dispatched by the next business day. For example, if you order on a Friday the order will be dispatched on Monday.
Same-Day Dispatch orders need to be placed by 9 am and we will GUARANTEE your order will be dispatched on the same business day.
If we fail to reasonably dispatch1 your product by the next or same business day, we will refund the total order value (excluding freight & GST) in LEP Dollars2 to a maximum refund value of LEP$100.
For multiple same/next day dispatch jobs on one order, the refund is calculated on the value of the jobs not dispatched on time to a maximum refund value of LEP$100.
To claim a refund, please complete and return a “Same/Next day Dispatch Claim Form” within two business days of the expected delivery date. These forms are available on request from Customer Service by phoning 1800 537 774. No claims will be processed without a completed claim form.
You will void the dispatch guarantee if products with different dispatch specifications (i.e. standard, same and next) are placed on the same order. To avoid this, use separate orders for each dispatch specification.
Offer excludes products with optional finishing extras such as round corners, custom trimming, scoring and hole drilling.
1 Reasonably dispatch - excludes the impact on dispatch times due to circumstances beyond our control (such as floods, power failures or machine breakdowns). “Dispatch” refers to the time when the production of a job is completed, that is when the product is packed ready for dispatch but before collection by the courier or pick-up by the customer/customer representative.
2 LEP Dollars are valid for 12 months from time of issue and are redeemable against the cost of your next order. LEP Dollars are not transferable or redeemable for cash and can be used only once. No credit will be issued if LEP Dollars are redeemed against an order of a lesser value.